Frequently Asked Questions
Everything you need to know about your beauty essentials.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 90-day return policy for most items. Products must be in their original packaging. Please note that for hygiene reasons, some beauty accessories may be final sale.
Are your products eco-friendly?
Yes! Kitsch is committed to sustainability. Many of our products, including our shampoo bars and recycled plastic hair accessories, are designed to reduce environmental impact.
Do you ship internationally?
We certainly do! We ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay or Shop Pay.
How do I care for my satin pillowcases?
To keep your satin looking its best, we recommend machine washing on a cold, gentle cycle and hanging to dry. This helps preserve the fabric's smoothness and shine.